When a Customer Complains: Five Steps That Keep the Customer
Posted on 24th Oct 2026 12:13:12 in Digital Growth Tips
Tagged as: customer complaints, shop service, customer retention, small business India, counter service, Google reviews, National Consumer Helpline
A practical five-step complaint playbook for Indian shop owners: how to listen, apologise, offer options, keep a promise with a time on it, and turn an upset customer into a regular.
How to Handle a Negative Review: A Calm Playbook for Shops
Posted on 28th Sep 2026 12:18:49 in Digital Growth Tips
Tagged as: google reviews, negative reviews, online reputation, small business, google business profile
A practical, calm playbook for Indian shop owners on handling negative Google reviews: how to reply well, when to report a fake review, and how to spot extortion scams.
